Wentworth takes great pride in the design and craftsmanship of our products.  We are extremely proud that you have chosen our furniture for your home and we want you to enjoy your furniture for many years to come.

All Wentworth products purchased through our Stockists is supplied with a 5 Year Manufacturer’s warranty, which covers faulty materials, faulty workmanship and structural defects.

In the unlikely event that you have a problem with your furniture, please contact the store where you purchased your furniture immediately. The store will contact our Customer Service department for a prompt resolution.

The details of the Wentworth Warranty are as follows:

• Wentworth to be advised of the fault as soon as possible.
• Wentworth will arrange for repair of the faulty product, either in the home or at our factory. Written authorisation from our Customer Service Department must accompany any goods which are returned.
• For products being returned to Wentworth for repair, Wentworth will cover return freight costs from the supplier to the factory. Freight costs from the supplier to the customer’s house and back are not covered under our warranty. Where the problem is not a manufacturing fault, Wentworth will not be responsible for freight costs.
• Wentworth reserves the right to replace the product if repair is not possible.
• The warranty does not cover products which have not been assembled, installed or operated to the instructions, subjected to abuse, improperly treated, neglected, exposed to the elements, misused and/or if any repairs, maintenance or service has been done by an unauthorised person. 
• Warranty is only valid with proof of purchase.

Wentworth uses a heavy duty coating on our furniture, and to ensure your furniture is well maintained we recommend the following:

Timber Furniture

• Wipe your furniture with a soft, damp cloth regularly. While it is not necessary to use a furniture polish, if you do use a polish, take care that it does not contain any silicone. 
• If you would like to create a higher shine or gloss on your furniture, you can use a beeswax polish.
• Drinks glasses, alcohol, perfume etc. should not be left on the furniture surface. We suggest you use a coaster or a doily.
• Keep your furniture out of direct sunlight, and do not place furniture over a ducted heating duct.
• Try not to drag your furniture.

Upholstered Furniture

• Wipe your furniture with a damp cloth.
• For marks on upholstery, use small amounts of warm soapy water to dap at the mark.

Accidents with your furniture

We all know that accidents in the home or during a house move can happen.  If you damage your furniture, we are always pleased to offer advice.  We can quote on fixing your furniture, or we can recommend one of highly qualified contractors near you to fix it for you.  Please note: We will never profit out of repairing your furniture, should an accident occur. Please contact us directly if you have damaged your furniture and would like some advice.

Moving
When moving house, make sure you dissemble your bed and keep all of the bolts, instructions and tools supplied handy.

We recommend using blankets to wrap your furniture to ensure it is safe from transit damage.  We supply furniture all over Australia using specialist furniture removalists, and all of our furniture is wrapped in blankets for transport.